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Problem Resolution
In check ordering, as in any process, mistakes and glitches can happen. But what happens after that event will determine how your customers feel about the experience. Deluxe can help you transform minor problems into major opportunities for deepening loyalty and satisfaction.
Your priorities:
- Provide customers with outstanding problem resolution
- Reduce the cost of processing reprints
- Maximize operational efficiency
Our resources:
Deluxe has a 100% Satisfaction Guarantee — the most extensive no charge/re–run policy in the industry: All improperly printed or unacceptable orders are reprinted by Deluxe at no charge — regardless of where the error occurred.
To go one step further, we offer an Order Satisfaction Line. Whenever there’s a question about a check order, or checks need to be replaced for any reason, Deluxe can handle the entire process on your behalf — freeing up your staff to focus on what they do best.
Your customers can call us directly on the Order Satisfaction Line to resolve questions and expedite reprint requests. Our highly trained service experts will resolve their situation quickly and courteously.
To learn more, download and print the Order Satisfaction Line solution sheet (PDF).
Or contact your account manager or call us at 1–888–633–5893.
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