Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Where do I call for assistance?
Our Customer Service Representatives will be happy to check on your current order, resolve a problem or answer your product questions. Simply call toll-free, at 1-800-865-1913. Hours are 8 am to 1 am ET, Monday through Friday, and 9 am to 5:30 pm ET on Saturdays.

If I need help, can someone call me?
Yes! Our site includes a "We'll Call You" link located at the bottom of every page, under the Customer Service heading, so you can request prompt callbacks from experienced representatives. Just click the link, and enter your phone number when prompted. You'll need an open phone line to receive the call.

Can I get a product sample?
Many of our printed products are available as free samples, so you can check a color or see a typical imprint. Samples are only available by calling one of our representatives at 1-800-865-1913. To make sure you get the sample you want, please include a specific item number if possible.

How do I request a catalog?
To receive catalogs with our full line of products for your business, simply phone one of our helpful representatives at 1-800-865-1913.

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience.

E-mail us with your feedback. Or mail your comments to:

Deluxe Corporate Headquarters
Shop Deluxe Customer Service
3680 Victoria Street North
Shoreview, MN 55126

How do I find products for my software?
Deluxe computer forms and checks are compatible with 100% of today's popular accounting programs. When you shop for a computer product, you'll be asked for your preferred software and version. Then you'll see all the compatible products available to you.

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?
Sign in to My Account and select the "Order History" link at left. You'll see a chronological summary of recent orders, including their current shipping status. If you want more details, click the + button at right for an expanded history.

Can I change or cancel an order?
Contact Deluxe at 1-800-865-1913 and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "Reorder Item" button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.

What if I'm not satisfied?
Deluxe offers a 100% Satisfaction Guarantee. If you're not completely satisfied with any product for any reason, we will give you a full credit, replacement or refund, including any shipping charges you have paid (except for software). This guarantee has no time limit except for software, which is limited to 90 days.

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped 1 day or 2 day air.

Which areas do you ship to?
Deluxe ships to all 50 states and Puerto Rico. We do not ship to military APO/FPO addresses, P.O. boxes or international destinations.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
Most items ship within 2-3 working days, while apparel is generally shipped within 6-8 working days. Orders with new logos require at least 10 working days for set-up and production.

You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.

Are my online check orders secure?
Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.

What do you do with my information?
Deluxe has a long history of recognizing and protecting the privacy of consumers, and we're committed to protecting your privacy. To learn more, see our Privacy Policy.

How does Fraud Blocker® protect me?
Fraud Blocker is a proprietary fraud protection service designed to protect small business customers against check order fraud and reduce the risk of identity theft. Click here for details. In addition, all our standard checks include Check Security features that exceed industry guidelines for defense against counterfeiting and fraud.

 What is your Priority Service Code?
Your Priority Service Code connects you to possible savings on products and services offered by Deluxe. In order to apply your special offer you must enter your Priority Service Code on any Shop Deluxe page and click Go. Your discounted price or special offer will be reflected throughout the site and pricing is automatically adjusted.

 Where Can I Find My Priority Service Code?
Your Priority Service Code is a 5-6 character code printed on the back of your catalog, on postcards, emails, or other correspondence.

 How Do You Qualify?
To see if your Priority Service Code is tied to a discount or special offer you must enter it on the Deluxe site and click Go. Each Priority Service Code is tied to specific criteria and may be based on your order history. Once you have entered your Priority Service Code, you will be given information and guidelines that state your eligibility.

 What if I Have More Than One Priority Service Code?
It's possible you received more than one special offer. However, only one Priority Service Code can be used per order.

View Product Swatches
To view available product swatches click the view product swatches link.

Embroidery

What do I pay for embroidery?
Standard apparel orders include either left front or center front decoration in 1 thread color, text only, up to 8,000 stitches. Additional apparel locations, thread colors or stitch counts may be available. One or more of these extra charges may be assessed after your order is received.

Art Charges
$90 one time set-up fee for all Custom Logos - 6 thread color maximum.
$30 one time set-up for all Standard / Multi-colors logos chosen from our library of logos.
$45 one time conversion fee for applying an on-file logo to embroidered clothing for the first time.
$15 fee for changing existing embroidered logos already on file.

 Stitch Charges
$1.95 per item for stitch counts from 8,001 - 20,000. Over 20,000 stitches - call for quote.

 Where can I see color samples?
To see available product color swatches click the view product color swatches link.

Screen Printing

What do I pay for screen printing?
Standard apparel orders with screen printing include left front decoration in 1 ink color, text only, with or without a standard logo. Additional screen print ink colors and locations may be available. One or more of these extra charges may be assessed after your order is received.

Art Charges
$40 one time set-up fee for all Custom Logos.
No charge for screen printed Standard Business Logos.

Multiple Ink Color Charges
$80 one time set-up fee for 2 inks, plus $1.91 application charge per item.
$120 one time set-up fee for 3 inks, plus $2.85 application charge per item.
$160 one time set-up fee for 4 inks, plus $3.80 application charge per item.

Multiple Location Charges
$1.95 per item for printing 1 ink color on multiple locations.
$80 one time set-up fee for 2 inks, plus $3.85 per item for printing 2 ink colors on multiple locations.
$120 one time set-up fee for 3 inks, plus $5.75 per item for printing 3 ink colors on multiple locations.
$160 one time set-up fee for 4 inks, plus $7.65 per item for printing 4 ink colors on multiple locations.