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FREQUENTLY ASKED QUESTIONS

General Questions

Why should I trust Deluxe with my payroll and HR processes?

For over 100 years, Deluxe has been a trusted partner to our now over 4.8 million active small business customers.  For nearly 40 of those years, Deluxe Payroll has been offering businesses on-time and accurate services along with exceptional customer service. Our representatives are well-trained and responsive to help you with all of your payroll and HR needs.

How is Deluxe HR Solutions different from other HR platforms?

Small businesses love HR Solutions because it brings all your HR processes to-do lists into a single digital solution. You can automate and streamline any HR workflow, and manage all your HR needs in one place. Unlike other platforms, Deluxe HR Solutions lets you define your own workflows for hiring, onboarding, benefits, payroll and more. You're always in control and you don't have to change any of your current processes to use our technology.

Already have benefits? We can add them and notify your team for online enrollment.

Already have a payroll provider? No problem! You can bring your own payroll and sync it with our HR Solutions.

What features does Deluxe HR Solutions include?

Deluxe HR Solutions has everything your small business needs to manage HR, including:

  • Hiring and Onboarding
  • Employee Management
  • Payroll
  • Benefits Administration
  • Document Management
  • Time Tracking

How much does this service cost?

When factoring in the convenience, ease, and flexibility you can count on from Deluxe HR Solutions, our service costs could be a fraction of those associated with managing HR and Payroll functions in-house.

We have three levels of service packages and added features available and can design a package to fit your HR and Payroll requirements. Click here to view packages.

Can I try the service first - See how I like it?

In order to completely eliminate any risk to you and your company, we offer a satisfaction guarantee. Try our services, and within the first 90 days, if you are not completely satisfied, you can walk away, no questions asked.

Do I have to sign a contract?

Yes. We offer an annual contract with no setup or cancellation fees. All plans include Onboarding, Employee Self-service, and digital document management. We will work with you to find the plan and terms and customize the rest to find the best solution for your business.

Do you offer training?

We offer training to our customers, but the best part about the HR platform is how intuitive it is, aside from Benefits Admin set up, you as the company administrator can configure and set up nearly all functionalities. The Deluxe team is here to help provide initial solution training and ongoing customer support. Your payroll system will require information to be loaded by the Deluxe team on your behalf, and they will work directly with you to complete that.

What are your customer service hours?

We have expertly trained staff available to help with any questions from 9am EST to 8pm EST, the best way to reach us is by email at emsolutions@deluxe.com

Can I get a demo?

Deluxe Payroll and HR Specialists are available to show you a demo.  Please provide your company details and we will contact you within 24 hours. Contact us to request a demo.

What types of businesses do you service?

We service all small to medium size businesses including hospitality, restaurants, builders and contractors, healthcare, retail, services and more.  Have unique needs?  We are here to help with a solution that will work for your business.

What workflows can Deluxe HR Solutions support?

HR Solutions is built to help you bring almost any HR-related workflow to life digitally, including:

  • Onboarding
  • Hiring
  • Termination
  • Training
  • Performance Reviews
  • Equipment and Supply Requests
  • IT Access Requests
  • Reimbursement Requests
  • Employee Suggestions + Feedback

How do you communicate new labor laws and government mandates?

When you subscribe to our HR Support Center, you get on-demand access to our team of certified HR Experts, who keep a pulse on compliance news and send email alerts when changes that affect your country or state are announced.

What reports do I get?

The Deluxe People Platform has robust reporting for all features time tracking, Benefits Administration participation and workflow management to name a few. 

For Payroll, MyPayCenter enables you to quickly run and print standard reports including payroll summaries, prior employee pay stubs, and customized reports to give you the information you need. 

Do I have to change my benefits or my benefits brokers to use Deluxe HR Solutions?

No. HR Solutions is built for maximum flexibility, and we can connect to any carrier, and work with any benefits broker. 

Do you work with my third party administrators (Benefits, 401k, workers’ comp)?

Yes, the Deluxe People Platform is built to flexibly support all your third-party providers.   

Where do I update my Employee’s Information?

The Deluxe People Platform is the HR application and source for employee data changes. Your employees will log in to update their profiles and personal information. As the platform administrator, you will also make data changes in the Deluxe People Platform.  

Payroll Solutions

How are my employees paid?

Our payroll services provide four options that fit both your company and your employee needs including direct deposit and payroll debit cards. Learn more about Payroll services

 

 

How do my employees get their paystubs?

Employees have access to a self-service portal that allows them to view and print current as well as previous pay stubs that have been processed through Deluxe Payroll. 

What do I do if I made a mistake when processing payroll?

Our trained customer service specialists will be glad to help you with any issues. We can re-run or make a change, issue another payment, we can fix anything that might go wrong.

What if I need to do an “unscheduled” payroll run?

If you need to do an ad-hoc or voucher run that is different than your regularly scheduled payroll, you will need to review the employee information that is in the Deluxe People Platform and ensure it matches the payroll application.

 If it doesn’t match, be sure to make the employee changes prior to processing the ad-hoc or unscheduled payroll run to include these changes.

Can I pay my employees bonus?

Yes, you can pay bonuses anytime you choose by simply entering it in the payroll grid.

What if some of my employees are contractors?

We can pay contractors as well and supply a 1099 at the end of the year.

Do you provide W2’s at the end of the year?

Yes, we provide W2’s and 1099’s at no charge as part of Lite: The Payroll Package and The Works: The All-Access Package.