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Case Study : Enterprise

Funky clothing retail shop gets a makeover - Deluxe Small Business Resource Center

Market Your Business, Win New Customers, Build Your Brand, Grow Your Business

Funky clothing retail shop gets a makeover hero

Paulette Kirk Kasmer opened Polka Dot Parlor to encourage women of all ages to explore their sense of fashion in a fun supportive environment. Between the steady rotation of new merchandise and Kasmer’s eye for curating the perfect outfit, customers walk out of her shop with a fresh look and a spring in their step.

“I love that I can help women and girls with their body image, combining fashion, positivity and laughter,” she says.

Since opening, Kasmer has taken steps to build her shop’s client base while also attempting to sell her products online. As the only clothing retailer in downtown Bristol Borough, Kasmer is looking for help to encourage potential shoppers to make a special trip to her store.

Establishing a memorable brand

Realizing how important it is for retailers to make a great first impression on customers, the marketing team from Deluxe outlined a plan to trigger repeat visits to the shop, while also boosting Polka Dot Parlor’s brand to accelerate word of mouth. Everything would need to come together to help Kasmer capitalize on the retail industry’s busiest season – the holidays.

After an initial call with Kasmer, the Deluxe team quickly went to work on strengthening Polka Dot Parlor’s visual brand – both inside the shop and online.

Designing a new logo

Polka Dot Parlor’s original logo was steeped in Kasmer’s whimsical personality as well as her love for cats. While it expressed the fun spirit of the shop, Kasmer’s logo was hurting her business. Its many colors and design elements felt crowded and failed to communicate the boutique’s brand.

Polka Dot Parlor logo: before

Polka Dot Parlor Old Logo

Polka Dot Parlor logo: after

Polka Dot Stacked Logo

The new logo aligns with the Parlor’s identity. The simplified format also ensures the logo looks great in all formats, whether it’s printed on a big sign, or a tiny business card.

Extending the brand to print marketing

With a new logo in hand, it was time apply it across multiple customer touchpoints to unify and strengthen the shop’s brand, including professional business cards and postcards.

Polka Dot Parlor Business cards Postcards

Deluxe also developed custom packaging to turn a Polka Dot Parlor purchase into a walking billboard.

Polka Dot Parlor Retail Packaging

“My new packaging makes my store and all my clients stand out,” says Kasmer.

Extending the brand online

Shortly after launching her business, Kasmer hired a web designer to build an eCommerce website to sell products. But after several months, Polka Dot Parlor struggled to attract business online, and had yet to make one sale. The web team at Deluxe suggested a different route, and proceeded to design a website geared toward storytelling to get people in the door and boost social and email followers.

Old website did not mirror Polka Dot Parlor’s brand

Old Website

New website captures the personality of the shop

Polka Dot Parlor Homepage

New website showcases the owner’s personal style and welcoming vibe

Paulette Image

New website features the bold and brave looks one will find at the shop

Polka Dot Parlor Bold Looks

Launching an email marketing strategy

Creating an email marketing program is a great way to drive revenue for a small business. Deluxe encouraged Kasmer to build an email list, simply by placing a notebook at the register where customers could sign up for email updates. Within a month, Polka Dot Parlor collected nearly 100 email addresses – an adequate volume to launch the shop’s first email featuring a downtown sale event.

Deluxe also helped Kasmer plan her email strategy for the entire year, coordinating the promotions with in-store sale events and window merchandising strategy.

Promo Calendar Polka Dot Parlor

Building a social media content strategy

In order to round out Polka Dot Parlor’s digital strategy, the Deluxe team coached Kasmer on Facebook and Instagram best practices. They also helped her shift from using social media like a person to using it like a brand. The before-and-after images below also highlight the impact new branded graphics made on the shop’s page.

Facebook page: before

Polka Dot Parlor Facebook before

Facebook page: after

Facebook After one

More foot traffic translates to record sales

As Kasmer approaches her shop’s one-year anniversary, she is thrilled to see how the new branding is attracting more customers, encouraging repeat visits and driving record sales. With an email list that’s grown from 0 to 500 and is still growing, she’s well on her way to building a loyal customer base and keeping business booming.

“I am getting more and more new and returning customers. My new brand really helps my store stand out and is the icing on the cake that makes me feel I am a true boutique for the unique,” she says.

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