With 28 years at Citi, Chad Miller currently serves as Senior Vice President of Fulfillment Operations, directing teams that manage end‑to‑end operational workflows vital to customer communications and payments. He manages lockbox processing and oversight of unidentified exception payments; document imaging for customer correspondence and undeliverable mail; file transmission and reconciliation for supplier‑processed payments, statements and credit card processing; document content management for outbound statements and letters; and correspondent banking relationship management.
Earlier in his career, Chad led the internal statement and letter mailing function prior to its outsourcing to third‑party suppliers and held responsibilities in back‑office payment processing and payment investigations — experience that informs his pragmatic approach to operational excellence and continuity. He works out of Citi’s site in Jacksonville, Florida.