CANCELLATION AND REFUND POLICY
At Deluxe, we strive to provide extraordinary services. If you are not satisfied with the initial logo design concepts provided by Deluxe, you may request to have a re-draw of a brand new set of logo designs.
Alternatively, you may cancel your Service at any time during the initial concepts phase of the design given you have not requested any alterations.
To request a refund, contact Customer Service and request then complete a Refund Request form. Upon timely receipt of the completed form, Deluxe will refund the total payment made by you on the logo design package purchased. All Refund Request forms must be received within 30 days of the start of your logo design project. Our Platinum logo design package is non-refundable whether or not you requested alterations.
You shall forfeit the right to the refund if you request any revisions (1 or more design changes regardless of the complexity), modifications to any of the initial concepts or a set of replacement concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from us, as described above.
There are no refunds for any rush service charges. 24 hour design fees and 24 hour rush changes are non-refundable. No refund is available for design firms or for those who order our design services on behalf of another entity.
All refunds are issued within thirty business days from the day that the Refund Request was received. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses.
Additionally, you acknowledge that you will have no right (express or implied) to use any concepts or other work product, content, or media, nor will you have any ownership interest in or to the same.