Domain Name Renewal and Redemption Policy
1. Purpose, Acceptance of Terms.
2. Auto-Renewal Policy.
Registration Service Provider provides an auto-renewal option for each registered domain name. Each domain name owner can control the auto-renewal option for their domain(s) within the control panel. The auto-renewal service has two options:
Auto-Renew ON: The domain name(s) will be automatically renewed by the Registrar on the expiry date; the auto-renewal term is set to 1 year when enabled and can be viewed or changed in your Deluxe.com Control Panel. Your domain(s) will be renewed using your current method of payment. Renewal payment is taken 30 days prior to the expiry of the domain, to ensure ample time for successful payment. You are responsible for ensuring that renewal fees are processed on time.
Auto-Renew OFF: The domain name(s) will not be automatically renewed. The domain name owner must explicitly request the renewal of his/her domain name(s) prior to the expiration date.
Please note that auto-renew must be turned on more than 1 day prior to the renewal date in order to take effect.
Registration Service Provider will send email notifications to you for expiring domains regardless of the auto-renewal option status:
Auto-Renew ON: Reminders will be sent at 45, 30, and 5 days prior to your domain’s expiration date and then 5 and 15 days after expiration if the domain is not renewed. The notification is sent to the email address provided as the Registered Name Holder point of contact in your Registration Service Provider account, and will contain the domain name and expiration date.
Auto-Renew OFF: Renewal notices are sent 45, 30, 15, and 5 days prior to the domain’s expiration date, and then 5 and 15 days after expiration if the domain is not renewed. The notification is sent to the Registered Name Holder email address provided as the point of contact in your Registration Service Provider account, and will contain the domain name and expiration date, as well as renewal instructions.
3. Expired Domains Deletion Policy.
For the first 30 days after your domain name’s expiration date the domain is considered to be in a “Renewal Grace Period” status. During this time the WHOIS information will be masked and will not display the original Registrant’s information unless the domain is renewed. During the Renewal Grace Period, the domain can only be renewed by the original owner. The cost for renewal during the Renewal Grace Period is the same as for a standard domain renewal. During the Renewal Grace Period the Registrar will change the nameservers to ns1.renewyourname.aplus.net and ns2.renewyourname.aplus.net to indicate that your domain name has expired with instructions for renewing your domain name. If your domain name is currently expired, you may log into your domain name control panel and renew your domain name or you may contact one of our Domain Services Representatives to assist you. Domain Services Representatives can be reached from 9:00 am to 9:00 pm EST 7 days a week at +1 (800) 784-7389.
If you do not renew your domain name during the Renewal Grace Period your domain name will be made available to other parties for purchase. During the Renewal Grace Period, Deluxe may direct your domain name to an IP address designated by us, including, without limitation, to an IP address which hosts a parking, under construction, or other page that may include promotions and advertisements for, and links to, any of Deluxe’s Websites or third-party Websites including Internet search engines. After the Renewal Grace Period ends, you may contact one of our Domain Services Representatives, from 9:00 am to 9:00 pm EST 7 days a week at +1 (800) 784-7389, to inquire about repurchasing the expired domain name.
If the domain status changes to redemption status, the original domain owner has the option to renew the domain for a redemption fee of $89 plus the cost of the domain renewal. The Registration Service Provider's price list can be found at https://ww.deluxe.com/small-business/website/domain-registration-prices. If your domain name is currently in redemption status, we ask that you contact one of our Domain Services Representatives immediately at firstname.lastname@example.org to help you renew the domain. Domain Services can be reached from 9:00 am to 9:00 pm Eastern seven days a week at 1-800-784-7389.
4. Pending Delete Status.
Following the Renewal Grace Period the Registry places the expired domain into “Pending Delete Status” for approximately five (5) days. During the Pending Delete Status your expired domain name cannot be retrieved by the Registration Service Provider and redeemed. Following the Pending Delete Status period, your expired domain is then released from the Registry and made available to the general public for registration.
For more information about Deluxe’s domain name registration Service, please reference your Domain Name Service Agreement.