Effective Date: December 11, 2020
The type of information we collect, use, or share may depend on the product or service you have with us. At times, we may request that you voluntarily supply identifying information for purposes such as receiving correspondence, registering on this website, making purchases, or participating in online surveys, forums, blogs, chat sessions, market research or contests/sweepstakes. If you elect to participate, we may require you to provide business information, including your name, mailing address, phone number, financial institution information, credit card information, or e-mail address.
In certain areas of our website, we may collect information under your instruction such as employee information that you add to your business account and updated contact information. We will only use this information for the specific reason for which it is provided. When you submit business information to us, you understand and agree that we may access, store, and use your information to fulfill your requested services. We are committed to safeguarding and protecting your business information, and the personal information of your employees.
We use the information collected about you or provided under your instruction to process orders and to provide a more personalized and value-added experience. We may also use your information to communicate with you about products, services, and future promotions. For the purposes of order verification and fraud prevention, we may exchange information about our customers internally within Deluxe and among our affiliates. Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences. We may send you service-related announcements on rare occasions when it is necessary to do so. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
For testimonials, we obtain the customer’s permission prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials. Information you provide will be safeguarded according to industry standards for security and confidentiality.
|Reasons we can share your information||Does Deluxe Share?||Can you limit this sharing?|
|For our everyday business purposes - including billing, processing transactions, & fulfilling orders; customer & marketing support services||Yes||No|
|For our marketing purposes - to offer products and services to grow your business||Yes||Yes|
|For our affiliated companies to market to you||Yes||Yes|
|For third parties to market to you on our behalf||Yes||Yes|
|For reputable third parties to market to you on their behalf||Yes||Yes|
We may selectively share customer information, including names and mailing addresses, with reputable third parties and organizations whose products and services we think may interest you if the customer information is independently obtained by us (that is, if the information is received from sources other than your financial institution). We may share your information with such third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products and services to you. If you do not want us to share your personal information with these companies, contact us as described below.
Names and other personal information that are received by us through a financial institution are not shared with third parties except for the purpose of fulfilling our contractual requirements with financial institutions or as otherwise permitted by law.
In some cases, we may use third-party service providers to assist in providing you with customer service, fulfilling your requested service and you agree that we may release information about you to them for these purposes. When we engage third-party suppliers, they are only provided the information required to perform those services, such as order fulfillment, payment processing, or fulfilling subscription services. They are expected to abide by their contractual obligations when conducting work for us and are prohibited from using your information for any other purpose.
We provide you with the opportunity to opt out of receiving unsolicited marketing as a result of your transaction with us. If you no longer wish to receive special offers or promotional communications from Deluxe, you may edit your Account Profile or follow the unsubscribe instructions included in each communication. You may also express your optout choices by contacting Deluxe customer service, as described below.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We reserve the right to disclose information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, legal process served on our company. Our subpoena policy can be reviewed here. If Deluxe is involved in a merger, acquisition, dissolution or sale of all or a portion of its assets, we reserve the right to transfer your personal information. You will be notified via email and/or a prominent notice on our website of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
We are committed to protecting your personal and business information. Security measures are in place on this website to protect against the loss, misuse, and alteration of the information under our control. We offer industry-standard security measures available through your web browser. When you are on this website, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that e-mail, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured e-mail message.
Information you provide will be safeguarded according to strict standards of security and confidentiality. Deluxe recognizes and appreciates the importance of responsible use of the information you choose to provide. We contractually require that our vendors, consultants, suppliers, and contractors have appropriate security measures in place and abide by all contractual requirements regarding the security and the collection, use, and exchange of our customers' information. They are expected to abide by the terms of their contract when conducting work for us and are prohibited from using your personal information for any other purpose.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
In order to make your visit to our website as productive as possible, we track certain user activity. However, we want you to know that the tracking technology we use does not identify any personal information about you. It cannot retrieve data from your hard drive, pass on computer viruses, or capture any personal information about you, such as your name, address, phone number, or email address. We only know who you are if you tell us.
As is true with most websites, we gather certain information automatically when individuals browse our site and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We use a third-party tracking service that uses technology to track this non-personally identifiable information about visitors to our site in the aggregate.
This website is intended for use by adults. We do not knowingly collect or use information from children under the age of 13. If we become aware of any collection of personal information from children, we will delete it immediately.
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We are committed to ensuring that the information we obtain and use about our customers is accurate. You may access, correct, or request deletion of your personal information by updating your profile information online or by contacting us using one of the methods listed below. We will respond to your request within a reasonable timeframe, and our service representatives are trained to answer questions about and give you reasonable access to your personal information in our database.
We will retain your information for as long as your account is active or as needed to provide you services and we will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the contact information listed below.
Privacy Program Office
Attn: Privacy Compliance Advisor
3680 Victoria Street N.
Shoreview, MN 55126
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) here.