Promotional and Apparel Products: Terms & Conditions
Overages and Shortages
Due to the nature of the printing methods used to produce your personalized products, some items may have slight overruns or underruns. Deluxe makes every effort to minimize this occurrence. Industry standard is ± 5% in most cases, and overruns are far more common than underruns.
- You will only be charged for the actual quantity ordered.
- In the event that you discover you’ve received fewer pieces than requested, simply let us know for a prompt refund on unshipped items.
- Please don’t hesitate to contact us if you have any questions regarding your specific order.
- Deluxe only charges customers for the number of items ordered. If a customer receives more products than ordered (an overrun), the customer will not be liable to pay for the extra products received
Certain items such as lighters are considered “hazardous materials.” This means that there are shipping restrictions and additional charges involved in transportation. Where these apply, the HazMat fee has been embedded into the item's pricing. Only ground shipping is available on hazardous materials and rush shipping is not available. These items can only be shipped domestically within the contiguous United States; for other locations a freight forwarder may be necessary.