Deluxe’s Universal Terms of Use are incorporated herein by reference. Unless otherwise stated, capitalized terms used herein have the meaning ascribed to them in the Universal Terms of Use.
Deluxe will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Deluxe will reprint your job at no charge. Please note that Deluxe cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.
If You order a “Next Day Hardcopy” proof, your order must be placed, all files uploaded, and all files approved by 9 a.m. Pacific Time in order for Us to promise next day delivery. If You need to update Your file, two rounds of hardcopy proofs are included in the standard price. If You request additional rounds (4 or more), You will be charged for these hardcopy proofs.
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Deluxe. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss of or damage to images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.
Deluxe reserves the right to refuse to print any order or User Content for any reason, at Our sole discretion.
Deluxe is not responsible for the following:
Printing turnaround time begins once Your order has been placed and Your print-ready files have been uploaded to Your account, attached to Your printing job, and approved for printing. If You ordered a hardcopy proof, printing turnaround time begins when we receive approval for Your proof. Note that if We are unable to print Your files because they do not conform to our file requirements, Your job status will return to “Need Artwork” and Your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround time begins when We have Your print-ready file(s), not when the order is first submitted.
If Your job or proof is approved by 6:00 p.m. Pacific Time, printing turnaround begins that business day. For example, a job for three-day printing turnaround that You approve by 1:00 p.m. PT on Tuesday will be shipped to You by the end of the business day on Friday. Please note that Deluxe offices are closed on Saturdays, Sundays, and all major holidays. As a result, weekends and holidays are excluded when calculating printing turnaround time.
Printing turnaround time does not include shipping transit time. You should allow additional business days for delivery based on the shipping method You selected for Your order.
Once a print job has been approved by You and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Deluxe’s prepress department, You are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
You are responsible for full payment upfront. We will not begin any print job in Your order until full payment has been received.
Store credit amounts are non-transferable and non-refundable. Store credit may be issued for paid portions of any Services that are canceled, refunded, or adjusted; any store credit is issued at Deluxe’s sole discretion.
Store credit may be used for incremental payment only when original payment is not paid via store credit. Store credit cannot be used for payment along with PO payment method. Store credit amount may be used to pay full or partial amounts and due and may be used for any charges incurred, including tax, shipping, and mailing components.
Store credit can carry a balance until credits expire or are used in full – whichever comes first.
Shipping transit times may vary and all shipping and arrival dates are estimates, not guarantees. Deluxe calculates target arrival dates by adding the printing turnaround time to the shipping transit time. If You are requesting a hardcopy proof, We already factor in additional time to reach your target date. For a. standard hardcopy proof, expect approximately six business days to receive and approve Your proof. For a next day hardcopy proof, expect two business days. Both printing and shipping times are based on business days only and exclude weekends and all major holidays.
Pick Up Orders will be held for 30 calendar days at Our facility. After 30 calendar days, We will recycle Your order.
Your mailing list(s), while in Our possession, remains Your exclusive property and will be used only per Your instructions. Your mailing list(s) will not be sold or offered for use to any other party and Deluxe will not use the list for any purpose not expressly authorized by You.
All mailing delivery dates are estimates, not guarantees. Deluxe’s responsibility is limited to preparing Your mailing and completing delivery to the US Postal Service (USPS). Deluxe’s responsibility ends when Your print job is delivered to the USPS Mail Entry Unit. In no event shall Deluxe be liable for USPS performance failures or delivery delays. Deluxe is not liable for shipping carrier errors, including loss or delay of direct-mail orders.
Deluxe will rectify printing and mailing orders to the extent of re-mailing a correction or corrected job as soon as possible, and any costs shall be limited to the value of the printing work performed. Deluxe will print Your order once Your list is processed. Deluxe may choose to print an amount over and above the number of viable addresses in Your mailing list, as well as a small quantity of print overs. Print overs are not subject to refunds and will be automatically mailed to Your billing address on file. If You desire print overs to be mailed to an address that is different from Your mailing address, please provide a note in Your order or call customer service to inform them of this change. All orders that fit into one box will be shipped to you at no charge. If the quantity of print overs requires additional boxes, You will be charged a per-box $20 handling fee plus the cost Deluxe pays the carrier to ship each additional box. Additional shipping charges for print overages will be billed the credit card on file with Your order.
Postage is generally non-refundable. You may request a refund only for postage for any quantity from Your mailing services job that did not mail due to invalid addresses in your mailing list(s), or if the mailing list(s) consisted of fewer addresses than the quantity ordered. The minimum mailing quantity must be met before any postage is refunded.
You may purchase a mailing list from Deluxe for an additional cost. You may ask to see the purchased mailing list(s). Mailing list(s) purchased through Deluxe are non-refundable and subject to additional terms and conditions.