Retail Packaging: Terms & Conditions

Deluxe’s Universal Terms of Use are incorporated herein by reference. Unless otherwise stated, capitalized terms used herein have the meaning ascribed to them in the Universal Terms of Use.

Color Accuracy

Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

Artwork Files

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Deluxe.

You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss of or damage to images or artwork.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Deluxe is unable to print sexually explicit materials, including photographic genitals, and violently explicit materials.

Overages and Shortages

Due to the nature of the printing methods used to produce your custom personalized drop shipped products, some items may have slight overruns or underruns. Deluxe makes every effort to minimize this occurrence. Industry standard for retail packaging is ± 20% in most cases, and overruns are far more common than underruns.

On these custom drop ship items, you will be charged accordingly for both underruns and overruns. The order will be adjusted, and you will be billed for the quantity produced.

Returns – Stock Products

Stock products (without personalization) can be returned within 30 days of purchase for a full refund of the product which will be applied once the items are received at the warehouse, the refund does not include shipping. There is a 20% restocking fee for drop ship stock products.

Christmas themed products can be returned until December 15th of the current year. Standard return policies apply to all returns in question before December 15th. **Christmas themed items are defined as Christmas themed bags, boxes, wrapping paper and tissue paper. Products such as red ribbon, green gift wrap, red boxes, that we carry all year, would not be considered a Christmas themed product**

Artwork Guidelines

Any positive image areas (green arrow below) must be at least 1 point x 1 point (.0139” x .0139”); any negative image (red arrow below) must be at least 2 points x 2 points (.0278” x .0278”).

Large solid areas of foil/hot stamping (greater than 1” x 1”) should be avoided because air gets trapped underneath and causes flaking.

Font sizes: 16 points is a good minimum to start with, however, that can vary depending on the font – anything decorative or script-like usually needs to be larger.

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