Shop Deluxe Customer Service Help Topics

If you forget your password, go to the Sign In page and click our forgot your password? link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.

Payments can be made by Direct Debit Billing or by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy and Site Security pages.For your convenience, preferred credit card information can be kept on file in the "Payment Options" section of My Account. This allows you to order anytime you like, even if you don't have your card handy.

Unfortunately, at this time, your previous account log in information and order histories from Deluxe Business Forms and NEBS are not supported. Please accept our apologies and take a moment to create your new account now. By creating your new account you will be able to have order history, account history, store your content for future purchases along with other features.

You may request to know the details of, correct inaccuracies or delete any Personal Information we have collected from you. To exercise your rights to know, delete, or correct described above, please submit a request by either calling 877-861-8985 or emailing privacy@deluxe.com.

Only you, or someone legally authorized to act on your behalf, may make a request to know, delete, or correct information related to your Personal Information. You may only submit a request to know twice within a 12-month period. For additional detail on how to know, delete, or correct the Personal Information Deluxe holds for you, please review the “Exercising Your Rights to Know, Delete, or Correct” area found at https://www.deluxe.com/policy/privacy/. 
 

Deluxe computer forms and checks are compatible with 100% of today's popular accounting programs. When you shop for a computer product, you'll be asked for your preferred software and version. Then you'll see all the compatible products available to you.

Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

Sign in to My Account and select the "Order History / Reorder" link at left. You'll see a chronological summary of recent orders. If you want a copy of your receipt, click the “View Order Receipt” link at right for expanded order information. If you want details regarding your shipment tracking, click on the "Shipping Details" link.

Contact a Deluxe Customer Service Representative at 800-865-1913 Monday through Friday 7:00 AM to 7:00 PM CT and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "Reorder Item" button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.

We believe in the quality of all our products and printing services. If you’re not satisfied with any product, for any reason, we will give you full credit, replacement or refund, including any shipping charges you have paid.

If for any reason you are not completely satisfied with your purchase, simply contact our customer service team by calling 1-800-865-1913. We are here to make it right and ensure you have a positive experience with us.

Our satisfaction guarantee does not have a time limit, except for software products. The time limit for software is limited to 90 days from the date of purchase.

Yes. If you are not satisfied with your purchase we will give you a full credit, replacement or refund, including any shipping & handling charges you have paid, except for software.

We understand the importance of a prompt resolution. Our goal is to ensure your complete satisfaction and we strive to expedite the process as much as possible. The typical processing time varies but generally takes 30 business days.

We have full confidence in the quality of the software products and that’s why they are covered by our 100% satisfaction guarantee. If you are not satisfied with the software you purchased, please reach out to our customer service within 90 days from the date of purchase to request a credit, refund or replacement.

All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped Priority Mail.

Deluxe ships to all 50 states, Puerto Rico and Virgin Islands. We do not ship to military APO/FPO addresses, P.O. boxes or international destinations.

Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

Most items ship within 2-3 working days. Orders with new logos require at least 10 working days for set-up and production.

Sign in to My Account and select the "Order History / Reorder" link at left. You'll see a chronological summary of recent orders. If you want a copy of your receipt, click the “View Order Receipt” link at right for expanded order information. If you want details regarding your order tracking, click on the "Shipping Details" link under the "View Order Receipt" link.

Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.

Deluxe has a long history of recognizing and protecting the privacy of consumers, and we're committed to protecting your privacy. To learn more, see our Privacy Policy.

A Coupon Code is a 5–6-character alphanumeric code that connects you to possible savings on products and services offered by Deluxe. Some restrictions apply, and you can learn more about those restrictions by accessing details for each code.

Your Coupon Code is printed on the back of your catalog, on postcards, in emails or other correspondence, listed in the offers on the Coupon Page, or embedded in specific promotional URLs on the ShopDeluxe website.

Yes, the term Priority Service Code (PSC) is synonymous with Coupon Code in the ShopDeluxe experience. However, you will see the term “Coupon Code” used consistently across the site.

To apply the promotion, you must enter your Coupon Code in the designated field in the site header or Cart. At the “Enter a Coupon Code” interface, enter your 5–6-digit code and click “Apply”. Within the ShopDeluxe website, you can activate a coupon code by clicking on “Activate Offer” or “Shop” buttons in specific banners that carry offers. Note: not every promotional banner on ShopDeluxe includes an offer. Watch for a Disclaimer for banners that include a promotional offer.

Once you have entered your Coupon Code, you will be given information and guidelines that state your eligibility. Your discounted price or special offer will be reflected throughout the site and pricing is automatically adjusted if your order qualifies for the offer.

In the header of the website, you will see a red alert status that reads “Activated Coupon” and then will list the promo that is currently active. On the Coupon Page, you will see an “Activated” status with the Coupon Code ID and the details.
On individual Product Detail Pages, you will see a note with the applied coupon near the pricing and/or personalization button. In the Shopping Cart, you will see a status on the left reading “Promotion Activated” if you have a Coupon Code active, and the amount of discount applied to your order in the order details on the right.

It’s possible that you received more than one special offer in communications from Deluxe. However, only one Coupon Code or offer can be used per order.

No, each Coupon Code has a defined schedule and expires at the end of the promotion. The system will not accept or apply a Coupon Code that has expired. Watch for future Coupon Codes or promotions or check out the Coupon Page for evergreen deals.

On the ShopDeluxe website, you can switch the Coupon Code you want to use by engaging with another promotional banner that carries an offer. The system will switch to the new Coupon Code you’ve selected. If you wish to enter your own Coupon Code and currently have one activated, simply clear the code that has been entered and click “Apply”.

Depending on the offer, it is possible to use a ShopDeluxe Coupon Code on multiple orders. Always refer to the Disclaimer details for more information on the promotion that you’re interested in.

Depending on the promotion, there may be a cap on how much money you can save with the activation of a Coupon Code. For example, our Free Shipping promotion offers a maximum coverage of $50 for US shipping. For most ShopDeluxe Coupon Codes, there is no cap to how much money you can save by using one of our generous Deluxe offers.

Your Coupon Code may not be working for several reasons:

• You’ve input an expired Coupon Code.
• You’ve input a Coupon Code that the system does not recognize.
• Your Coupon Code discount does not qualify for the products in your Shopping Cart, or you have not met the minimum threshold for discount application.
• You’re encountering an unfortunate system error with a specific Coupon Code, and we ask for your patience as we correct the problem. Please contact us to let us know that you’ve experienced an error using the Coupon Code.
• You’ve entered an attribution code. Attribution codes are used for tracking receipt of mailings. There is not a discount associated to these. To find coupon codes with discounts associated to them, please find active coupon codes on our Coupon page.