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Customer Service Topics

 

Have a question? Check these popular topics, by clicking any subject or question. For additional help, please contact a customer service representative.

Contacting Us

Where do I call for assistance?
Our sales and service representatives are happy to assist you - simply call 1- 800-865-1913 Monday - Friday 7:00 AM - 7:00 PM CT. On Saturdays, our sales representatives are available to place orders from 8:00 AM - 4:30 PM CT.

If I need immediate assistance, can I chat live with a customer service representative?
Yes! you can initiate a Live chat with one of our representatives for immediate assistance. Alternatively,look for "Live Chat"link in the header or footer of every page and in addition to various locations throughout the site. Our Live chat is available Monday - Friday 7:00 AM - 7:00 PM CT, and Saturday 8:00 AM - 4:30 PM CT.

Can I get a product sample?
Many of our printed products are available as free samples, so you can check a color or see a typical imprint. Samples are only available by calling one of our representatives at 1-800-865-1913 Monday - Friday 7:00 AM - 7:00 PM CT, and Saturday 8:00 AM - 4:30 PM CT. To make sure you get the sample you want, please include a specific item number if possible.

How do I request a catalog?
To receive catalogs with our full line of products for your business, simply phone one of our helpful representatives at 1-800-865-1913 Monday - Friday 7:00 AM - 7:00 PM CT, and Saturday 8:00 AM - 4:30 PM CT.

Send a comment or suggestion?
Your comments are always welcome. If you have a positive online experience, we'd love to hear about it. If you're disappointed in us, we truly appreciate suggestions on how to improve your experience.

E-mail us with your feedback. Or mail your comments to:

Deluxe Corporate Headquarters
Shop Deluxe Customer Service
3680 Victoria Street North
Shoreview, MN 55126

My Account/Signing In

What if I forget my password?
If you forget your password, go to the Sign In page and click our forgot your password? link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.

What are my payment options?
Payments can be made by Direct Debit Billing or by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, and American Express. Your card is charged when your order ships, usually within 3 to 5 business days. All online credit card orders are secure. For more about what we do to protect your transaction, see our and Site Security pages.

For your convenience, preferred credit card information can be kept on file in the "Payment Options" section of My Account. This allows you to order anytime you like, even if you don't have your card handy.

Will my other Deluxe logins work on this site?
Unfortunately, at this time, your previous account log in information and order histories from Deluxe Business Forms and NEBS are not supported. Please accept our apologies and take a moment to create your new account now. By creating your new account you will be able to have order history, account history, store your content for future purchases along with other features.

Orders & Reorders

How do I find products for my software?
Deluxe computer forms and checks are compatible with 100% of today's popular accounting programs. When you shop for a computer product, you'll be asked for your preferred software and version. Then you'll see all the compatible products available to you.

Will I see my total cost before ordering?
Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?
Sign in to My Account and select the "Order History" link at left. You'll see a chronological summary of recent orders, including their current shipping status. If you want more details, click the + button at right for an expanded history.

Can I change or cancel an order?
Contact a Deluxe Customer Service Representative at 800-865-1913 Monday through Friday 7:00 AM to 7:00 PM CT and include your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?
It's easy! Sign in to My Account and go to the "Order History" section. You'll see the details of past orders, with a "Reorder Item" button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.

What if I'm not satisfied?
Deluxe offers a 100% Satisfaction Guarantee. If you're not completely satisfied with any product for any reason, we will give you a full credit, replacement or refund, including any shipping charges you have paid (except for software). This guarantee has no time limit except for software, which is limited to 90 days.

Shipping & Handling

How is my order shipped?
All items sent to the 48 contiguous states or District of Columbia are sent ground. All other locations are shipped 1 day or 2 day air.

Which areas do you ship to?
Deluxe ships to all 50 states and Puerto Rico. We do not ship to military APO/FPO addresses, P.O. boxes or international destinations.

How are charges calculated?
Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?
Most items ship within 2-3 working days, while apparel is generally shipped within 6-8 working days. Orders with new logos require at least 10 working days for set-up and production.

You will be notified by e-mail when your order ships. Please allow time for Standard Ground delivery.

Site Security

Are my online check orders secure?
Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. Click our Site Security page for details.

What do you do with my information?
Deluxe has a long history of recognizing and protecting the privacy of consumers, and we're committed to protecting your privacy. To learn more, see our Privacy Policy.

Your Deluxe Priority Service Code or Deluxe Code

 What is your Priority Service Code or Deluxe Code?
Your Priority Service Code or Deluxe Code connects you to possible savings on products and services offered by Deluxe. In order to apply your special offer you must enter your Priority Service Code or Deluxe Code on any Shop Deluxe page and click Go. Your discounted price or special offer will be reflected throughout the site and pricing is automatically adjusted.

 Where Can I Find My Priority Service Code or Deluxe Code?
Your Priority Service Code or Deluxe Code is a 5-6 character code printed on the back of your catalog, on postcards, emails, or other correspondence.

 How Do You Qualify?
To see if your Priority Service Code or Deluxe Code is tied to a discount or special offer you must enter it on the Deluxe site and click Go. Each Priority Service Code or Deluxe Code is tied to specific criteria and may be based on your order history. Once you have entered your Priority Service Code or Deluxe Code, you will be given information and guidelines that state your eligibility.

 What if I Have More Than One Priority Service Code or Deluxe Code?
It's possible you received more than one special offer. However, only one Priority Service Code or Deluxe Code can be used per order.

Swatches

View Product Swatches
To view available product swatches click the view product swatches link.

Product Options & Personalization

Embroidery

What do I pay for embroidery?
Standard apparel orders include either left front or center front decoration in 1 thread color, text only, up to 8,000 stitches. Additional apparel locations, thread colors or stitch counts may be available. One or more of these extra charges may be assessed after your order is received.

Art Charges
$45 one time set-up fee for all Custom Logos - 6 thread color maximum.
$45 one time set-up for all Standard / Multi-colors logos chosen from our library of logos.
$45 one time conversion fee for applying an on-file logo to embroidered clothing for the first time.
$15 fee for changing existing embroidered logos already on file.

 Stitch Charges
$1.95 per item for stitch counts from 8,001 - 20,000. Over 20,000 stitches - call for quote.

 Where can I see color samples?
To see available product color swatches click the view product color swatches link.

Screen Printing

What do I pay for screen printing?
Standard apparel orders with screen printing include left front decoration in 1 ink color, text only, with or without a standard logo. Additional screen print ink colors and locations may be available. One or more of these extra charges may be assessed after your order is received.

Art Charges
$30 one time set-up fee for all Custom Logos.
No charge for screen printed Standard Business Logos.

Multiple Ink Color Charges
$50 one time set-up fee for 2 inks, plus $1.95 application charge per item.
$100 one time set-up fee for 3 inks, plus $2.85 application charge per item.
$150 one time set-up fee for 4 inks, plus $3.80 application charge per item.

Multiple Location Charges
$1.95 per item for printing 1 ink color on multiple locations.
$50 one time set-up fee for 2 inks, plus $3.85 per item for printing 2 ink colors on multiple locations.
$100 one time set-up fee for 3 inks, plus $5.75 per item for printing 3 ink colors on multiple locations.
$150 one time set-up fee for 4 inks, plus $7.65 per item for printing 4 ink colors on multiple locations.

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