Putting Customers First

Delivering exceptional customer service is the cornerstone of any successful business. At Shop Deluxe, we take great pride in our commitment to providing an unmatched customer experience. With a dedicated team of highly trained and experienced professionals, we go above and beyond to ensure our customers are satisfied.

We take a customer-centric approach by providing live agents who are based in the United States. We believe in the power of human connection and strive to create meaningful interactions with our customers. Our representatives are committed to offering personalized assistance, empathetic listening, and comprehensive solutions to address customers' needs effectively.

Commitment to Convenience

We understand that customers have different preferences when it comes to communication channels. While some companies make it difficult to connect with a live person, we embrace the opportunity to engage with our customers directly. We encourage phone calls and live chats, ensuring that customers can connect with us in a way that is most convenient for them.

Moreover, our commitment to customer-first values is reflected in our impressive customer satisfaction ratings. According to our CSAT (Customer Satisfaction) survey, 84% of the customers who reach out to us rate their experience as excellent or very good. This positive feedback validates our customer-centric approach and drives us to continuously improve our service.

Quality is our primary product

Ensuring top-notch service quality is our utmost priority. We stand behind our commitment to customer satisfaction with a 100% Satisfaction Guarantee. Our customers can rest assured that their needs will be met, and any issues will be resolved promptly and to their satisfaction.

To maintain consistent service excellence, we implement a robust Quality Assurance (QA) monitoring process. Our representatives are evaluated through call assessments each month, ensuring adherence to our high standards. This regular QA monitoring helps us identify areas for improvement and enables us to provide an exceptional experience to every customer.

Training that never stops

Our customer service representatives are the backbone of our operations, armed with extensive knowledge and expertise to address customer questions and concerns. We prioritize building a strong foundation of knowledge through rigorous customer service training and mentoring periods. Each representative undergoes three weeks of comprehensive classroom training, followed by an additional three-week nesting period. This robust training program equips our representatives with the skills necessary to handle various customer needs efficiently and effectively.

Our team boasts an impressive average tenure of more than 4 years. This reflects our representatives' dedication and commitment to their roles, resulting in a deep understanding of our products and services. This experience allows them to serve customers with the utmost professionalism and expertise.

Customer service is getting it right, right now

Prompt and efficient service is a vital aspect of our commitment to customer satisfaction. We understand the value of our customers' time and aim to provide quick resolutions to their inquiries. We deliver best in industry service metrics, both in how quickly we answer calls (<40 seconds) and ensuring we answer as many calls as possible (96%+).

We are also aware that availability plays a crucial role in Deluxe customer service. Our hours of operation cater to a wide range of schedules, ensuring that our customers can reach us conveniently. Our lines are open from Monday to Friday, 7:00 AM to 7:00 PM CT.