As we cope with COVID-19, contactless payments have more appeal than ever before. By minimizing the spread of germs, the ability to accept contactless payments is an essential component of operating safely. Contactless cards, smart phones and smartwatches are all convenient and quick ways to pay while avoiding unnecessary contact at the point of sale.
From paying at the table in restaurants to shopping via smartphone apps and using Apple Pay, offering alternative payment methods gives customers peace of mind while enabling you to meet market demand. 2020 is the year that contactless payments will finally gain strong adoption from both issuers and cardholders while we navigate what commerce means in the future.
According to 451 Researcher’s customer surveys, of the nearly two in five (39%) U.S. cardholders who reported they have already received a contactless card, more than three in five (61%) said they’re using it. Additionally, 48% of cardholders who received a contactless card from their bank said it has led to using the card more often.
Card brands are taking notes as well. In Q4 2019, Visa announced that 100 million Visa-branded contactless cards have been issued in the U.S. with plans to surpass 300 million issued by the end of 2020. Visa and pymnts.com’s recent study, “How We Will Pay,” states the reason consumers are interested in contactless payments is because they are looking for a faster (69%), more secure (43%) and convenient (69%) payment experience.
So, what does this contactless adoption mean for your business? Be sure you’re ready to meet cardholder demand by giving customers the choice to safely pay the way they prefer. Much like EMV adoptions in 2015, cardholders are getting on board with contactless payments in 2020. So, how can you ensure you are ready for this? Let’s look at three considerations:
2 considerations for contactless payments
1. Be sure your payment solution accepts NFC payments
Whether it’s key fobs, smartphones or contactless “tap and go” cards, Near Field Communication (NFC) technology enables you to future-proof your business with a long-term payment solution. Investing in a device that accepts these payment methods is not only smart, but economical in the long term. If you’re looking for a more cost-effective solution in the near term, ask your payments provider about its equipment rental programs. This approach can offset the initial cost of purchasing devices for your business.
2. Keep in mind that contactless payments are more secure
Contactless cards and mobile wallets can provide stronger security than traditional payment methods through tokenization technology. A token replaces a cardholder’s payment card numbers, rendering the information useless to hackers in the event of a breach. Increasingly, modern payment devices and solutions help mitigate the risk of potential data breaches and the resulting reputational and financial loss through enhanced payment date security.
As payments increasingly become more connected, setting your business up for these methods ensures you are offering a convenient, safe and frictionless experience for your customers. Exceeding your customers’ expectations could make a difference in increased sales and long-term loyalty.
Are you ready? Elavon is your global and trusted partner that offers contactless payment solutions that can help you effectively manage your new business reality. To learn more, contact us to get started.
Equal Housing Lender. © 2020 U.S. Bank. Member FDIC. All features and specifications are subject to change without notice. This document is prepared by U.S. Bank Payment Solutions as a service for its customers. The information discussed is general in nature and may not apply to your specific situation. Apple Pay is a trademark of Apple Inc.
Editor’s note: This article was written by our partners at U.S. Bank.
Toolkit: Coronavirus (COVID-19)
Stay up-to-date on ways to advance your business during the outbreak.
Subscribe to the Toolkit
Get tips to keep you, your employees and your business going