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The back-office platform you’ll never outgrow

For nearly 40 years, our innovative solutions  have transformed back-office item processing and case management for leading financial institutions. Use our proven technology to automate nearly any operational process in your bank.


Save time

Item Processing and Case Management solutions leverage sophisticated logic and a completely digital workflow to reduce the touchpoints, research and time required to resolve routine back-office activities.

Improve ROI

Greater automation lets you strengthen your profitability. Item Processing and Case Management applications help you reduce processing costs, maximize service-level revenue and avoid the errors, delays and issues that result in financial losses.

Strengthen compliance

Item Processing and Case Management solutions tame the complexity found in exceptions, adjustments, legal mandates and payment disputes, putting you in control and reducing your risk.


Faster decisions, stronger compliance

All payment types

All payment types

Resolve all your returns, exceptions and disputed transactions with a single platform. Item Processing and Case Management solutions support ACH, cards, checks and faster payments like RTPs, Venmo and Zelle.

Powerful automation

Powerful automation

Experience unprecedented efficiency when you integrate the sophisticated logic in Item Processing and Case Management applications with your core systems, data sources, clearing houses, card networks and bank partners.

Intuitive workflow

Intuitive workflow

Each module helps simplify case management, item decisioning and compliance. From a single interface, staff can access all the documents, details and step-by-step actions required—including rules you define.

Balanced workloads

Balanced workloads

Easily manage your workload and optimize each team member’s skills and experience. Quickly forecast completion times, distribute work and set priorities for escalations, notifications, deadlines and more.

Custom knowledgebase

Custom knowledgebase

Item Processing and Case Management solutions put an end to memorizing rules and searching multiple systems for answers. Track legal requirements, Reg E and Reg Z rules, guidelines from the Federal Reserve and more, all within the application.

Plug and play icon

Plug and play simplicity

Create your ideal work environment, without extensive IT involvement or lengthy development timelines. Start with our proven processes, then customize to meet your specific needs.


40 years of back-office efficiency

Upgrade your experience

Greater transaction volumes. New payment types. Faster turnarounds. Fewer resources. Demands on the back-office continue to increase. If your bank still relies on basic systems or manual processes, it’s time to upgrade your experience.

Item Processing & Case Management solutions from Deluxe set the standard for automation, efficiency and control. For more than 40 years, they’ve helped banks large and small to save time, lower costs, improve compliance and reduce risk.

Streamline case management

Case Management modules arm your bank with powerful technology to streamline workflow, tracking, compliance—even communication with customers, clearinghouses, banks and other third parties.

Deploy a single application, or synch multiple TRIPS modules for end-to-end automation.

  • Case Management Adjustments
  • Case Management Disputes
  • Case Management Legal
  • Case Management Universal Case Manager

Resolve more items automatically

Item Processing modules leverage cutting-edge logic to expedite decisioning and help you resolve more payment exceptions and returned items automatically. 

Each application is customizable, scalable and integrates with your core systems, external data sources and third-party partners.

  • Item Processing Exceptions
  • Item Processing Incoming      

Item Processing & Case Management

Streamline your operations

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Learn more about Item Processing & Case Management

Item Processing - Incoming

Automate your entire returned items process.

Item Processing - Exceptions

Resolve more payment exceptions automatically.

Case Management - Adjustments

Save time and reduce costs on account adjustments.

Case Management - Dispute

Claims management capabilities you’ll never outgrow.

Case Management - Legal

Streamline fulfillment and enhance security with back-office legal mandates.

Case Management -Universal Case Manager

Design and digitize any case management process.