Frequently Asked Questions

 
 
 
    • Deluxe eChecks are simply regular checks that you can send and receive in just seconds using email. There’s no additional software or technology required and anyone with an email address can receive an eCheck.
    • Other than the fact that you can send and receive them in just seconds using email? Yes, they’re exactly like traditional paper checks that you can deposit at your bank, at an ATM or using a mobile banking app. Each Deluxe eCheck contains the same elements as a traditional check including routing number, account number, signature line, amount paid, payee and check number.
    • 1.) Create a free profile at www.eChecks.com
      2.) Select the quantity of eChecks you’d like to purchase.
      3.) Start writing and sending checks at the speed of email (all you need is the recipient's email address).
    • Setting up an account only takes a couple of minutes, however, before you can start sending eChecks, you’ll need to verify that you’re authorized to access the checking account being added. This verification process can take minutes or up to 48 hours, depending on the complexity of the required verification.
    • The only way to pay for eChecks is with an eCheck! Once you submit an order, the system will generate an eCheck payable to Deluxe for the amount of your order. But don’t worry: this eCheck will not come out of your order or supply.
    • No. Deluxe eChecks are a product that you purchase, not a service. Pay for the quantity that best fits your needs and that’s it: no subscriptions, contracts, monthly fees or hidden costs.
    • Orders and reorders of Deluxe eChecks are made from our secure online platform and are immediately available in your account. That means no more rush printing and shipping costs because you’ve unexpectedly run out of checks!
    • Depends on how fast you can hit ‘send.’ Because Deluxe eChecks are sent at the speed of email, your payment can reach them within seconds of being sent.
    • Hundreds, thousands or hundreds of thousands! The Deluxe eCheck platform was built for business and is saleable for enterprise application. Send as many eChecks as you want quickly, easily and affordably.
    • Of course. You can send eChecks to anyone with a valid email address and they can be retrieved, printed and deposited in any country that accepts U.S. checks. Because of the unique banking regulations in other countries, however, we can’t guarantee that every bank in every country will accept an eCheck for deposit. We recommend sending a test eCheck for a small amount before creating a regular payment flow.
    • If you accidentally send an eCheck to the wrong address, you can void it before it has been retrieved and the recipient will no longer have access to it. If the check has been retrieved by the time you notice the error, it will still be made out to the original payee. Should the email address you use be invalid, you’ll receive a bounced email notification and you can void, then reissue, the eCheck to the correct address.
    • Yes, like a regular check, you can also put a stop payment on an eCheck. Simply contact your bank for the necessary details.
      Try emailing checks today.
    • When you’re notified by email that you’ve received a check, simply retrieve it from our secure online system by clicking the “open this check” button. Then, simply print it out on any printer and cash or deposit it just like a paper check. It’s free and no registration is required.

      Try it! Call us at 877.632.7573 and we’ll send you a $1 Deluxe eCheck so you can see how easy it is.
    • Yes. Deluxe eChecks are exactly like any other check accepted by your bank. If your bank does have questions, they can simply follow the directions on the check to verify its authenticity.
    • Yes. Just like you can print airline and concert tickets from your own printer, now you can print your checks as well. Every Deluxe eCheck contains a digital fingerprint that cannot be forged and allows for easy verification.
    • Yes. Simply endorse the back of the check and you’re ready. Using your phone, mobile device or other optical reader, Deluxe eChecks can be easily processed.
    • While no payment method is 100% safe from fraud, we’ve used over 100 years of check experience to create a patent-pending process designed to make Deluxe eChecks one of the safest payment methods on the market.
      Safety features include:
      • Limited touchpoints
        The typical paper check is touched by as many as 8 people from the time it’s issued to the time it’s cashed. That’s 6 interception points between the issuer and the receiver where fraud can be perpetrated. Once delivered, traditional checks can easily be taken from unattended mailboxes. Because Deluxe eChecks are sent directly from payer to payee, mailboxes and other interception points are eliminated.
         
      • Separation of controls
        Separation of controls simply means that we give you the ability to assign members access to your accounts, while delegating what functions they’ll be allowed to perform (create checks, sign checks, etc.).
         
      • Secure, online retrieval
        Though we talk about sending payments via email, Deluxe eChecks are not sent as an attachment. Instead, a link is emailed to the recipient and the check is retrieved from our secure, online system.
         
      • Verification on our secure online database
        Each Deluxe eCheck receives a complex, cryptographic time stamp that verifies, for your financial institution, the authenticity of every check issued.
    • Like traditional paper checks, an eCheck is a numbered transaction, each with a unique number to identify it. Depositing the same check repeatedly doesn’t work because your bank won’t release funds for the same check number more than once.
    • See for yourself:
      eChecks

      Instant online delivery of payment to payee

       

      No need to store payee’s sensitive bank information

       

      Simultaneous electronic delivery of remittance details

       

      Batch payments to send many at once

       

      Accounting software integration

       

      Scalable for Enterprise Applications

       

      Administrative role-based controls & user management

       

      Digital payment history

       

      Downloadable Mobile app so you can pay anytime, anywhere

       
      Paper Checks

      Instant online delivery of payment to payee

       

      No need to store payee’s sensitive bank information

       

      Simultaneous electronic delivery of remittance details

       

      Batch payments to send many at once

       

      Accounting software integration

       

      Scalable for Enterprise Applications

       

      Administrative role-based controls & user management

       

      Digital payment history

       

      Downloadable Mobile app so you can pay anytime, anywhere

       
      ACH

      Instant online delivery of payment to payee

       

      No need to store payee’s sensitive bank information

       

      Simultaneous electronic delivery of remittance details

       

      Batch payments to send many at once

       

      Accounting software integration

       

      Scalable for Enterprise Applications

       

      Administrative role-based controls & user management

       

      Digital payment history

       

      Downloadable Mobile app so you can pay anytime, anywhere

       

       

       
      eChecks
       
      Paper Checks
       
      ACH

      Instant online delivery of payment to payee

                 

      No need to store payee’s sensitive bank information

                 

      Simultaneous electronic delivery of remittance details

                 

      Batch payments to send many at once

                 

      Accounting software integration

                 

      Scalable for Enterprise Applications

                 

      Administrative role-based controls & user management

                 

      Digital payment history

                 

      Downloadable Mobile app so you can pay anytime, anywhere

                 
      Try it! Call us at 877.632.7573 and we’ll send you a $1 Deluxe eCheck so you can see how easy it is.
    • There are no subscription or recurring fees associated with Deluxe eChecks so you’re free to cancel any time. We’re so certain that you’ll enjoy the cost, control and convenience of eChecks that we offer a 100% Satisfaction Guarantee as well as the promise to refund the unused portion of your eChecks order if returned within 60 days of opening your account.
 

Ready to get started?

Get started with our special introductory offer – 50 Deluxe eChecks for just $30

Questions? Still curious how they work? We’re here to help! 877.632.7573
We’ll even send you a $1 eCheck so you can see for yourself how fast and easy it is to send and receive payments by email.
echecks mobile App

Mobile App

Pay anytime, from anywhere using your smartphone or tablet. Simply download the free app and enter your eCheck credentials to:
  • create, send & receive payments
  • authorize and send checks created by another user
  • monitor your account activity
  • view payments you've received in your lockbox
Learn more about the Mobile Checkbook app »
echecks mobile App
echecks mobile App
echecks mobile App
echecks mobile App

Help & Support

 
Customer Support: 800.631.8962
Monday-Friday -- 7:00 am - 10:00 pm CST
Saturday -- 8:00 am - 4:30 pm CST
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